Effective March 1, 2022, travelers who cancel at least 60 days before check-in will get back the amount they’ve paid, less a 5% credit card fee. If travelers cancel after that point, they will not get a refund.
The December 18 – January 3 Christmas and New Year weeks are non-refundable. We strongly recommend purchasing Trip Insurance if you are renting during these holiday weeks. Christmas and New Year weeks are also not eligible to be used to re-book cancelled dates.
Unused nights are not refundable once you are on island. We are not responsible for refunds due to date changes made by airlines, cancelled flights, mechanical problems, inclement weather or flight schedule errors made by the rental party and/or airlines.
We highly recommend purchasing Trip Insurance to indemnify the risk of trip cancellation or interruption.
We offer Red Sky vacation trip insurance. The cost of the trip insurance is very affordable, which can cover your total travel costs including your accommodations and your airfare. If you break down the insurance coverage by the number of people and number of days for your travel, it is an outstanding value.
For full details on the policy, coverage see caymanvacation.com and click on the Red Sky logo on the bottom of the page.
Guests purchasing trip insurance understand that purchasing trip insurance and filing a claim with the insurance company to recover their paid rental amount, will be in lieu of applying credit towards a future stay.
Trip insurance is available directly on caymanvacation.com.
If the Government of Grand Cayman issues a Hurricane Warning, and you have NOT YET ARRIVED ON ISLAND:
- You may choose to reschedule your vacation at the same property for a later date (within one year, excluding Christmas/New Years).• A $100 administrative fee will apply.
If you are ALREADY ON THE ISLAND AND EVACUATE your rental property due to an official Hurricane Warning:
- We will issue you a credit to return to the island at a later date for your unused days.• A $100 administrative fee will apply.
We highly recommend purchasing trip insurance during the June 1 – November 30 hurricane season.
We prefer not to collect a damage deposit, as the vast majority of our clients over the past 30 years have treated our homes as if they were their own. Should there be any damages or missing items identified upon your departure, we will notify you and charge your credit card accordingly.
This also applies to any stand-up-paddle boards, kayaks and paddles if provided during your stay, as they are inspected upon departure.
Neither the property owner nor CaymanVacation.com shall be liable to you or any other person by reason of implied warranty, condition or other term, or under the terms of this agreement; for any loss of monies, consequential loss, damage, or other claims, which arise out of or in connection with the use of the property by you or your invited guests.
Neither the owner nor CaymanVacation.com will be held liable for damages arising from injury, accident, or death involving the property, pool, or the sea.
This agreement and any disputes arising from it will be governed by the laws of the Cayman Islands.